A care coordinator’s main responsibility is assessing patients’ needs and ensuring they receive the highest standard of care possible. It includes facilitating communication between care providers, patients, and their families and educating patients about their condition. Care coordinators oversee every aspect of a patient’s care plan, from assigning caregivers to administering medications and coordinating surgical or non-surgical procedures. As such, their role can be seen as more elevated than that of doctors and other care providers (Greenstone et al., 2019).
Care coordinators must possess excellent communication skills, both in person and online, and must adhere to evidence-based practices and government policies to effectively carry out their duties. They must also be well-versed in ethical codes of conduct. Care coordinators must possess demanding skills such as team management, time management, problem-solving, communication, working under difficult situations, and excellent decision-making skills (Peahl et al., 2020).
Interview questions help analyze a person’s capabilities (CDC, 2019). The possible interview questions that must be asked from the care coordinator for the care coordination leadership positions are as follows:
The candidate for the leadership position must possess the patient care plans and adhere to ethical guidelines that address the provision of care and the available resources. Financial considerations, including policies like the Affordable Care Act, play a significant role in these plans (McKenna et al., 2018). Ethical considerations recommended by ANA must be considered by the candidate that prioritizes patient benefit, avoiding harm, patient autonomy, and fairness (Haddad & Geiger, 2021).
Deontology, or duty-based ethics, emphasizes patient safety as a primary responsibility of care providers. Care coordinators should display compassion, problem-solving skills, and care services without social, racial, or cultural differences. Care coordinators require education, training, and experience to meet these ethical standards and guidelines. Making decisions, prioritizing patient care, and showing compassion are critical to success in this role (Bell et al., 2020).
Effective care coordination requires a deep understanding of the external environment and evidence-based approaches. Care coordinators should have prior knowledge, categorization skills, and the ability to utilize evidence effectively. These skills could compromise the care coordinator’s ability to provide effective patient care (Murray & Cope, 2021).
The candidate must adhere to laws and policies to enhance quality and standard of care. In the healthcare sector, strict adherence to laws and policies is necessary to safeguard sensitive issues such as information distribution and patient safety. A sound understanding of these regulations is essential to elevate knowledge and practices, thereby building patient trust in healthcare providers. Care coordination plans offer a detailed service module, but the intervention of laws and policies ensures their validity. Government intervention in healthcare is necessary to ensure patient data confidentiality and quality management. HIPAA is a crucial policy that provides security and privacy guidelines for enhancing quality care and health outcomes (Moore & Frye, 2019). Aspiring healthcare professionals should be aware of policies and quality standards issued by organizations like the CDC to improve quality care services (CDC, 2019). This knowledge helps assess potential problems that may arise if the healthcare institute does not adhere to policy standards (Murray & Cope, 2021).
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